Shipping & Delivery
Shipping ♡
Postal Rentals
Postal rentals must be made by Wednesday 12pm each week for weekend arrivals. Bookings created after Wednesday 12pm for that weekend must select Saturday delivery. Late bookings placed after Wednesday 12pm will not receive a refund or shipping refund if the garment does not arrive in time. Please ensure you carefully read shipping information at checkout and if in doubt, get in contact with us.
Postal rentals must be returned to the post office by 5pm on the next working day. If you fail to return your garment by the following working day you will incur a $20 late fee per each day it is not returned. If sending back your garment later than the next working day at 5pm affects any future bookings of that garment you will also be liable to fulfil these payments, as it affects the next customer and the business.
If the rental is being sent by post to be returned to Occasion Rentals, shipping must be carefully read and followed (as per the return card that came with you garment). Failure to do so may result in additional charges.
Please note that once Occasion rentals has posted you garment and the garment has entered the NZ Post network. Occasion Rentals no longer has control over the garment which means we are not responsible foray shipping delays that may occur.
We use overnight tracked postage New Zealand wide and ship as early as we can, aiming for you to receive your garment within 1-3 business day prior to your selected date. You will received a tracking number via email when your item has been packaged by us. Please monitor your tracking number carefully via the NZ Post website, and should any postage delays occur, contact NZ post urgently. When contacting NZ post, we advise that sometimes depot pickups can be arranged if the item has reached your local depot however, this is your responsibility. Please understand we are not liable for any communications between the renter and NZ Post however, we can do our best to assist where it is possible, should you need any further information from our end.
We Occasion Rentals are not responsible for any delays in shipping, attempted deliveries, misdirects or portable faults caused by NZ post. It is your responsibility to be available for delivery of the garment or collection of your item/s from post office. Occasion Rentals take no responsibility for lost/stolen items. Please note that when your are renting with Occasion Rentals it always comes with associated risks, particularly when your are choosing for us to ship the item via NZ Post as a seperate contractor that your item may not arrive by your selected date however we will compensate this by issuing you a store credit to the product amount, minus the shipping costs.
If you happen to lose the return shipping bag, please contact us immediately to arrange an alternative option. You are liable to pay any extra postage costs as a result of this.
Pick Up and Drop Off ♡
You are able to choose the alternative method of pick up and drop off in Rangiora. This feature will be available at checkout and this is free of charge. You are required to drop the garment back on the following calendar day after your selected date, unless arranged separately between you and Occasion Rentals. Failure to do this will result in a $20.00 fee per day that you fail to drop off. Occasion Rentals are not responsible for any lost or stolen goods. You will be liable for the full RRP if the garment is lost, stolen or not returned.
We are not responsible for incorrect selecting as pickup instead of shipping. We do not offer or provide shipping or product refunds if this was to occur.
Postal Rentals
Postal rentals must be made by Wednesday 12pm each week for weekend arrivals. Bookings created after Wednesday 12pm for that weekend must select Saturday delivery. Late bookings placed after Wednesday 12pm will not receive a refund or shipping refund if the garment does not arrive in time. Please ensure you carefully read shipping information at checkout and if in doubt, get in contact with us.
Postal rentals must be returned to the post office by 5pm on the next working day. If you fail to return your garment by the following working day you will incur a $20 late fee per each day it is not returned. If sending back your garment later than the next working day at 5pm affects any future bookings of that garment you will also be liable to fulfil these payments, as it affects the next customer and the business.
If the rental is being sent by post to be returned to Occasion Rentals, shipping must be carefully read and followed (as per the return card that came with you garment). Failure to do so may result in additional charges.
Please note that once Occasion rentals has posted you garment and the garment has entered the NZ Post network. Occasion Rentals no longer has control over the garment which means we are not responsible foray shipping delays that may occur.
We use overnight tracked postage New Zealand wide and ship as early as we can, aiming for you to receive your garment within 1-3 business day prior to your selected date. You will received a tracking number via email when your item has been packaged by us. Please monitor your tracking number carefully via the NZ Post website, and should any postage delays occur, contact NZ post urgently. When contacting NZ post, we advise that sometimes depot pickups can be arranged if the item has reached your local depot however, this is your responsibility. Please understand we are not liable for any communications between the renter and NZ Post however, we can do our best to assist where it is possible, should you need any further information from our end.
We Occasion Rentals are not responsible for any delays in shipping, attempted deliveries, misdirects or portable faults caused by NZ post. It is your responsibility to be available for delivery of the garment or collection of your item/s from post office. Occasion Rentals take no responsibility for lost/stolen items. Please note that when your are renting with Occasion Rentals it always comes with associated risks, particularly when your are choosing for us to ship the item via NZ Post as a seperate contractor that your item may not arrive by your selected date however we will compensate this by issuing you a store credit to the product amount, minus the shipping costs.
If you happen to lose the return shipping bag, please contact us immediately to arrange an alternative option. You are liable to pay any extra postage costs as a result of this.
Pick Up and Drop Off ♡
You are able to choose the alternative method of pick up and drop off in Rangiora. This feature will be available at checkout and this is free of charge. You are required to drop the garment back on the following calendar day after your selected date, unless arranged separately between you and Occasion Rentals. Failure to do this will result in a $20.00 fee per day that you fail to drop off. Occasion Rentals are not responsible for any lost or stolen goods. You will be liable for the full RRP if the garment is lost, stolen or not returned.
We are not responsible for incorrect selecting as pickup instead of shipping. We do not offer or provide shipping or product refunds if this was to occur.